Thursday, July 03, 2008

I have low expectations

"Previously at Starbucks Coffee Co. the position I occupied allowed me to serve customers and exceed their expectations, by providing them with the right product"

What ? Surely that's meeting expectations isn't it ?
Or did the conversation go like this ?

"I'd like a large Americano please."
"Certainly Madam, here is your large Americano"
"Wow. Thank you for my large Americano. That's more than I could have hoped for !"

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